Frequently Asked Questions

While Moss does not offer inhouse financing, we do work with leading Financial Institutions.

Please see our Financing page HERE for more details.

We accept the following payment options:

• Checks /eChecks
• Money Orders
• Wire Transfers
• Cashier’s Checks
• ACH
• Cash

Please reach out to a Moss Sales Manager to get started today.

All new equipment purchased from Moss Distributing is covered by the original manufacturer warranties. Manufacturer warranties vary by length and policies. For parts or repairs please contact Moss’s part and service department.

Find a detailed list of Manufacturer Warranties: Here!

Moss Distributing’s warranty on used games is 30 days from date of purchase.

Yes, the games use standard 110v three-prong outlet. However, 220V is available on request for use outside of the US.

No, Moss does not charge for consultations. Reach out today to schedule yours.

Yes, Moss does install/sell card readers. We work with all card system suppliers. Ask your sales manager for more details.

Yes, Moss is a one stop shop. We can assist with a single game purchase all the way to a full turn-key installation.

Yes, Moss offers a full line of parts and service. While our parts website is under construction, please reach out to our parts & service department. Email: mossdsmparts@mossdistributing.com

Moss has 2 main service locations. One at our corporate office (Des Moines, IA) and the other in Kansas City, MO.

DSM phone #: 515-266-6422 X1

KC phone #: 816-231-6600 x3

Navigate to the game on Moss’s website and the information will be under Product Specs.

Yes, Moss offers ongoing training and evaluations, as well as performance recommendations.

Always allocate 65-70 square feet per game with open design and sightlines.

Yes, please reach out to one of our Sales Managers today.

Every location and earning potential is different. Moss suggests reaching out to one of our Sales Managers to help you determine your locations potential.  

Although Moss Distributing will be willing to assist at any point of the process, the best time is in the planning/development time. That is when most mistakes happen. Moss will be able to assist you with the correct mix of games, layout design, electrical and structure needs, as well as assisting in creating a realistic development budget. Our goal is to help create the maximum earning potential for your location.

Moss Distributing does not only specialize in turnkey installation services, we can also assist with prize counter design layout, prize selection, and recommended ticket payout and prize ticket values.

Every location and earning potential is different. Moss suggests reaching out to one of our Sales Managers to help you determine your location's potential.