Moss Distributing's New Service Program

Introducing Moss Distributing's comprehensive service program, now available to meet your needs with clear pricing structures. Designed with a singular goal: to keep your gaming experience running smoothly. At our core, we understand the paramount importance of ensuring your coin-operated equipment remains operational or is swiftly restored to full functionality. With this commitment in mind, our tiered service program is meticulously crafted to provide you with the support you need, precisely when you need it. Tier 1 priced at $100 per month per location, or opt in at Tier 2 at $200 per month per location. Committing to a 6-month payment upfront or even greater savings with a 12-month payment upfront.

Our primary aim is simple: to keep you up and running, or to get you back up and running, as swiftly as possible. We recognize that downtime can disrupt the enjoyment and profitability of your gaming environment. Therefore, our program is dedicated to delivering tailored support that addresses the unique needs of your location, ensuring minimal disruption and maximum satisfaction.

Whether you're facing a minor hiccup or a more complex issue, our tiered service approach empowers you with the right level of assistance. From leveraging the expertise of your in-house service technicians to providing dedicated support from our experienced team, we tailor our response to match your specific requirements.

Our tiered service program is structured to offer support at every level of need:

• Tier 1: In the event of a game outage, an experienced service technician can quickly assess the problem by scanning a QR code within the game, which leads to a request form for ordering necessary parts. If the technician needs additional assistance with troubleshooting or identifying parts, they can submit a request through the same QR code. Our dedicated service team will then provide guidance over the phone, helping diagnose the issue, determine the required parts, and offer step-by-step installation instructions once the parts are received, ensuring a swift resolution..

• Tier 2: Offers exclusive benefits, including access to on-site service technicians at a discounted service rate with an outlining contract. If your location lacks a technician or encounters issues beyond their expertise, simply scan the QR code within the game to submit a ticket detailing the problem. Our dedicated service team will promptly reach out for further information, ensuring a thorough understanding of the issue. Following this, necessary parts are ordered, and upon arrival, an appointment for on-site repair is scheduled. Additionally, if desired, educational support can be provided.

Our tiered service program guarantees timely and effective support for your coin-operated equipment, regardless of complexity or resource availability at your location.

Join our Team of Arcade Heroes

Are you ready to embark on a thrilling side career where every day is a new adventure? We're on the lookout for dynamic and passionate Service Technicians to join our team and keep the fun alive for our customers! Let’s create some magic together!